Refund Policy

This Refund Policy explains when Preptin may offer a refund for paid subscriptions and other billed Services. Unless otherwise required by applicable law, all fees are non-refundable once charged.

Preptin provides learning and interview-preparation Services, including our website, Chrome extension, and any paid subscription plans we may offer.

We may review refund requests on a case-by-case basis. Examples include:

• Duplicate charges caused by a billing error.
• Accidental double purchase of the same plan.
• Charges made after a cancellation request that should have stopped renewal.
• A material service failure that prevents access to the paid Service and cannot be resolved in a reasonable time.
• Refunds that are required by applicable law.

• You changed your mind after buying a subscription.
• You did not use all available features during the billing period.
• You forgot to cancel before the renewal date.
• You expected a feature or integration that is not currently included in your plan.
• The request falls outside what is required under applicable law.

If we offer a free trial, promotional credit, or discounted introductory pricing, the terms shown at signup will control that offer. Charges made after the free trial or promotional period begins are subject to this Refund Policy.

To request a refund, contact us at support@preptin.ai.

Please include:

• The email address used for the account.
• The date and amount of the charge.
• A short explanation of why you are requesting a refund.
• Any receipt, invoice, or transaction reference you have.

We may ask for additional details so we can review the request and confirm the transaction.

After we receive your request, we will review it and respond within a reasonable timeframe. If a refund is approved, it will be issued to the original payment method when possible. Processing times may vary depending on your bank or payment provider.

Cancelling a subscription stops future billing, but it does not automatically create a refund for any already-charged billing period unless we approve it or applicable law requires it.

If you believe a charge is incorrect, please contact us first so we can help resolve it. Filing a chargeback without contacting us first may delay resolution and could affect the status of your account.

We may update this Refund Policy from time to time. The updated version will be posted on this page with a revised effective date.

If you have any questions about refunds, billing, or cancellations, email support@preptin.ai.